8.3
Nexy Hostel - Hanoi
Guest-rated 8.3/10 — among the top stays in Hanoi.
Hotel · Hanoi · Ha Noi Municipality
Hanoi Charming Hotel
A 2-star hotel in Hanoi's Old Quarter with 36 city-view rooms, known for its exceptionally helpful staff and central location.
- Steps from the Old Quarter
- 24-hour reception
- Free Wi-Fi in rooms
8.7
Great
110 reviews
Booking.com 8.7 · 110 reviews
About
Hanoi Charming Hotel
Hanoi Charming Hotel sits in the heart of the Old Quarter, an 11-minute walk from the Vietnamese Women's Museum and a short stroll from the colonial Opera House. The 2-star property has 36 rooms with city views, plus practical touches like a bureau de change, lift access and wheelchair access.
Rooms include flat-screen TVs with HBO, in-room safes, mini-bars and tea and coffee facilities. The hotel runs a restaurant and bar, and can arrange shuttles, car hire and laundry. The ground-floor desk is staffed around the clock.
- Non-smoking property
- Free internet access
- Safe deposit box
- 24-hour reception
- Wheelchair access
- Currency exchange
In brief
What works, what to weigh
+
Strengths
4 reasons to book- Exceptional staff service — Multiple guests describe the team as the friendliest they met in Vietnam, going out of their way for tickets, early breakfasts and luggage storage.
- Prime Old Quarter location — Within easy walking distance of Hoan Kiem Lake, the Opera House and the Vietnamese Women's Museum, with shops and markets nearby.
- Clean, comfortable rooms — Guests note cleanliness and comfort, with some praising the beds and quietness despite the central bustle.
- Good value for money — Several reviewers highlight that the price is fair for what's offered, especially given the service and location.
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Worth weighing
5 to weigh- Compact rooms — A few reviewers note that rooms are on the small side, though the beds are large and the space is well used.
- Narrow, car-free access — The hotel sits on a street too narrow for cars, so you'll walk about 20 metres from the drop-off point—a minor hassle with heavy luggage.
- Possible street noise and crowding — The area can feel busy, especially near the market in the morning, which may disturb light sleepers.
- Reception staffing at night — One guest observed staff sleeping in the reception area during night hours, which could affect response times after hours.
- Simple breakfast — Breakfast is described as basic, with three set choices—sufficient but not extensive.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Room Comfort
- Mini-bar
- Tea and coffee facilities
- In-room safe
- Ironing facilities
- Hair dryer
- Dressing area
- Parquet floor
Entertainment
- Flat-screen TV
- HBO available
- In-room computer
- CD player
- Direct dial telephone
- AM/FM alarm clock
Hotel Services
- 24-hour reception
- Currency exchange
- Shuttle service
- Car hire
- Laundry
- Room service
- Safe deposit box
Food & Drink
- Restaurant
- Bar/ Lounge area
Accessibility
- Wheelchair access
- Lift access
Connectivity & Convenience
- Free Wi-Fi in rooms
- Free internet access
- Mobile phone charger
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.7/10 from 110 reviews
Booking.com · 8.7 · 110 reviews
8.7Verified guest“The staff were friendly and quick to fix an air conditioning issue, which made the stay comfortable. The location was ideal for exploring, and breakfast was simple but good. Would definitely recommend.”
8.7Verified guest“Very clean, and the staff were friendly and efficient, responding quickly to any request.”
8.7Verified guest“The staff were exceptional, the location excellent, and the rooms clean. Help arranging tours and travel was first class.”
8.7Verified guest“Within easy walking distance of the lake and attractions, with comfortable rooms and very helpful staff.”
8.7Verified guest“Staff were genuinely helpful and nice, though I noticed them sleeping on the reception floor at night. For the price it's a decent hotel, no more or less than you need.”
8.7Verified guest“Staff were very friendly, and the room was a pleasant surprise. We'd stay again if we return to Hanoi.”
04 — Location
Getting around Hanoi
The property sits in Hanoi.
Old Quarter: Hanoi Charming Hotel sits on a quiet, car-free lane in the heart of the Old Quarter, surrounded by narrow shophouses, street food and markets.
Hoan Kiem Lake: A short walk away, the lake is the city's social heart, with the red Huc Bridge and Ngoc Son Temple—ideal for an early morning stroll.
French Quarter: The colonial Opera House and Vietnamese Women's Museum are within a 10–15 minute walk, giving easy access to Hanoi's French-era architecture.
9B Yen Thai, Hanoi, Ha Noi Municipality, Vietnam
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 17:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Allowed
- Property
- 36 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in starts at 17:59 and check-out is at 12:00. Some guests were able to check in early upon request, but that's not guaranteed.
Is there airport pickup available?
The hotel offers a shuttle service and can arrange airport pickup. One guest mentioned using this service, but you should confirm details and any costs directly with the hotel.
Does the hotel have a restaurant?
Yes, there is a restaurant on-site serving breakfast, which several guests described as simple but satisfying. A bar/lounge area is also available.
Is the hotel accessible for wheelchair users?
The hotel lists wheelchair access as an amenity and has lift access to all floors. Note that the approach is on a narrow, car-free street.
Can I store my luggage after checkout?
Yes, guests have stored luggage for free after checkout, and one reviewer mentioned being allowed to use a room before a night train departure. It's best to ask at reception.
Does the hotel have parking?
The hotel does not list any parking facilities. The street is car-free and too narrow for cars, so guests typically arrive on foot or by taxi.
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The bottom line
If you want a genuine Old Quarter base with staff who genuinely care, Hanoi Charming Hotel is a safe bet — just don't expect large rooms or a lavish breakfast.
8.7Strong value, location and service; trade-offs are size and simplicity.
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